Leadership Made Simple but NOT Easy – Achieving Cultural Transformation in Healthcare
Highlights Shared at the Telemed iQ Summit 2019, Nashville, TN
By Michael J. Zappa, MD, FACEP
Attaining most any goal or dream requires us to do something different, which goes against the natural human tendency to stay in our comfort zone. Transformation has to start with change, but we resist change until the pain of staying the same exceeds the pain of change…..yes PAIN is the catalyst and friend of transformation.
Understanding the difference between change and transformation is important. Transformation requires a change of culture. A change of culture requires strong leadership, the kind of leadership comfortable with creative disruption. To simplify the difference between change and transformation remember that checking off items on a “To Do” list can bring change, but transformation requires completing items on a “To Be” list.