Staying Grounded and Minding the Gap

Lee Ann Liska
Written By Lee Ann Liska, Healthcare System CEO

By Lee Ann Liska 

I’ve read a number of articles on the Iceberg of Ignorance, originally published in 1989 by Sidney Yoshida, reporting that top leaders only understand about 4% of what is going on in their companies.  Does this sound right to you?  If you are a CEO, you may not believe it, but do we really know?  If you are a manager or supervisor, you may believe this about your bosses, but not yourselves.  If you aren’t a manager or supervisor, but report to one, you may completely agree with this statistic! 

While no leader in a large organization can truly know everything that happens on the front line, what are the best practices we can employ to ensure that we stay in touch with our staff?  With our busy meeting schedules, how do we get in touch with what is really happening in our organizations? 

I have used a few tactics over the years.  Besides rounding on patients and staff, which I truly enjoy, I love to be present at as many recognition events as possible - quarterly leadership awards, patient experience milestones, annual tributes to Nurses, Doctors, Allied Health, etc.  “Lunch with Lee Ann” is a monthly event that I started years ago with both managers and staff. 

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Lee Ann Liska, Healthcare System CEO

Over thirty years of integrated health systems management experience in successful provider organizations. An impressive performer and operational leader helping organizations innovate, thrive, and grow. Known for optimizing resources to achieve the core mission by earning stakeholder confidence and establishing a positive and engaging culture for employees, physicians, patients, and communities. Background in hospital operations, physician practice management, and ambulatory services in academic and community health systems. Execute and lead multi million-dollar initiatives and value-added programs while working with physicians and other leaders to understand the drivers of both the health systems management and healthcare service delivery. Ensure operational, financial, quality, safety and experience goals are consistent with expectations to support C-Suite corporate decisions.

http://www.leeannliska.com
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