By Michael “Mike” J. Jones

Over time, InnovateHC has developed a proven track record of expertise in advising healthcare managers through leadership transitions and organizational change in governance structure, physician engagement, physician recruiting and retention, and value-based care. The global explosion of SARS-CoV-2 and its resulting COVID-19 pandemic in the first quarter of 2020 have shaken every facet of the collective U.S. healthcare system from supply chain to care delivery.

COVID-19 has brought healthcare leaders and clinical experts closer than ever to addressing the chaotic state of strained resources (availability of PPE, hospital beds, medical equipment, human resources, and beyond), the need to serve our communities, and uncertain financial resources. Tangentially, we cannot dismiss the emotional and mental health toll COVID-19 is taking on healthcare professionals, service providers, community leaders, and everyday citizens.

These uncharted times have brought out the best and the worst in our healthcare industry. Performance gaps are enhanced and more apparent than ever during times of crisis. We knew weaknesses were present, but the pressure to bridge the gaps has become more necessary than ever.

Introspection from the Trenches

What are we learning from our response to COVID-19? How do we apply these lessons to the future of healthcare in America?

How do healthcare systems navigate this transition in a way that ensures hospital and physician resources fully align with a common vision -- to serve our communities with high levels of excellence in system operations, service, and clinical interactions to improve the overall health of the communities we serve?

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