By Michael J. Zappa, MD, FACEP

Dreams and aspirations come in many forms: from the drive to be the best at something, to lead a victorious team, to be a great parent, or to be that selfless, ever-reliable friend and humanitarian. Many people can check the box of some of these achievements, yet they may remain unfulfilled - reaching their goal did not transform them.

By Rodney D. Reider

Over the next several weeks I’m going to be talking about the key components to what drives innovation: people, process, and technology.

By E.W. Tibbs

Sometimes it is hard to appreciate the beauty of the journey. Reflection and memories often bring the most impactful and enduring lessons. Role models play such a critical role in our lives. Two of my role models were my grandmothers.

By Pamela J. Gallagher

The Health Insurance Portability and Accountability Act, more commonly referred to as HIPAA, has been in effect for nearly two decades. In that time, no crisis has challenged the fabric of those regulations like the COVID-19 pandemic.

By Dr. Seleem R. Choudhury

An entrepreneur notoriously lives by accepting the risks of a new idea or venture with the possibility of enjoying the rewards. The business world is full of entrepreneurs bringing innovative solutions to problems and increasing profits for businesses. The healthcare industry could harness that entrepreneurial approach, not merely to make a profit, but to improve health outcomes for our patients and invest in our communities.

By Susan Walberg, JD MPA CHC

As Private Equity companies and healthcare organizations move to grow or consolidate practices and organizations, one area of due diligence that is often overlooked is the evaluation of the compliance program and the compliance risks that are the natural result of a deficient program.

By Clay Holderman

As protests have moved past Presbyterian Hospital daily, I have reflected on what authentic voice I could possibly add to the long-overdue racial equity conversation. I will never understand the perspective of those targeted by a deeply biased system. But I can offer the health outcome lens on what is surely a deeply unequal society.

Rally the troops. The CEO is the person that can bring significant energy and horsepower to ensure that the task at hand is accomplished.

By Rodney D. Reider

Recently, I had the privilege to be a return guest on the podcast, “The Evolving Role of Leadership in Healthcare.” My part begins in minute 27, but please enjoy the entire episode.

By E.W. Tibbs

Whether you are navigating a boat, or serving as the CEO of the organization, it's very different to be in that role during rough waters than during calm waters or lesser troubled times.

By Renee Jensen

I am passionate about my leadership in the healthcare field. I also love being a mother. Being a working mom has its challenges, and the decision to invest in my career and my family at the same time has brought the occasional judgmental comment—from colleagues, other parents, and even my own family. Some have offered encouragement, telling me that being a mom is just as important as anything else I could do. And while strides are being made for gender equality in the workplace, I don’t feel that motherhood is valued equally in the workplace, or in our culture.

By Dr. Michael J. Zappa, FACEP

What are you doing right now? Does it have your full attention? Is it what you want to be doing? Do you want to be here? Where? Anywhere!

In our fast-paced, high stress environment, too often our focus is on what’s next, as opposed to what’s now. Although planning for the future is an important leadership trait, it creates the risk of being disconnected from the present – even taking the joy out of living.

By Rand O’Leary

Creating a solid leadership team is not only key for organizational excellence; it’s priceless in a crisis. We are in the midst of extreme, unprecedented times, especially in healthcare, and leaders and managers alike are relying on their teams to help them keep staff focused and engaged, and to make sure their operations are moving forward. To have a team that’s up to the challenges our current circumstances present, however, takes more than just luck, it takes hard work, strategy, and accountability – to each other and to the organizational mission.

By Dr. Seleem R. Choudhury

Interpreting facial cues is a central component of effective communication. In his 1865 book, Expression of Emotions in Man and Animals, Charles Darwin argued that our brains are able to extract a tremendous amount of subtle detail from just a glance. Our fascination with the face begins at birth, and as adults we remember faces better than any other object (Darwin & Prodger, 1998).

In the healthcare field, clinicians use facial expressions as a part of good therapeutic communication to show empathy, create understanding, and alleviate anxiety (Kujala, Somppi, Jokela, Vainio, & Parkkonen, 2017). But in a time where face masks are the requirement for clinicians and patients alike, our reliance on facial cues to communicate well can be a hindrance.

By Rodney D. Reider

It has been an unusual time: hospitals and health systems striving for optimal performance against a consistently unpredictable foe. The predictions provided opportunity for preparations beyond the non-existent result; nevertheless, our ability to restructure and refocus our organizations produced confidence beyond the prior daily cadence.

By Pamela J. Gallagher

Whether in reports from journalists, briefings from government officials, or socially-distanced conversations with next-door neighbors, “unprecedented” seems to be the word on everyone’s lips these days.

By David Harral, Senior Consultant, KESTGO

In today’s highly competitive healthcare landscape, hospitals and health systems are understandably looking for any opportunity to lower costs.

Group Purchasing Organizations are one of many tools health systems can utilize to lower procurement costs and overall expenses.

By Charles "Chuck" Taylor

It can be daunting to transition to an entirely new technology for purchasing, receiving and distributing, as well as managing the accounting functions that govern such transactions. A methodical and strategic approach to Enterprise Resource Planning (ERP) Conversion helps to focus a supply chain leader’s time and energy throughout the process.

By Dr. Michael J. Zappa

Every crisis reveals the truth about systems, processes, and people. Amidst the tears and the heroes of the COVID-19 pandemic there are many valuable lessons to be learned. People will be the focal point of this discussion today: recognizing the Unfiltered View of society and what attracts us to Crisis Leaders.

By Dr. Jason Mitchell

Last week NM was lauded in The NY Times for our success in averting death in one of the poorest states in the nation. I wanted to provide a clinician’s view of how this was accomplished from behind the scenes.